With the successful launch of the WATERIS solution in Loum, CAMWATER is embarking on its digital revolution. This modernization has been welcomed, but immediately challenged by the poignant reality faced by users who have been without water for months.
On Thursday, October 1, 2026, under the expert guidance of CAMWATER’s Director General, Dr. Blaise Moussa, the Loum Commercial Agency served as the launchpad for a silent yet radical revolution. By carrying out the very first digital data transfer in the history of the public water company, the management team officially launched WATERIS. More than just software, this technological solution marks the definitive shift from traditional management methods to digital efficiency. This performance imperative was masterfully driven by the Deputy Director General, who was on-site to oversee this historic turning point.
A technological showcase to put an end to archaic practices
Designed and deployed by the Information Technology and Digital Transformation Division (DITRAD), the WATERIS platform aims to eliminate the chronic shortcomings of a network long bogged down in paperwork and inaccuracies. With complete centralization of data flows, robust revenue protection against financial losses, traceability of meter readings, and a drastic reduction in billing errors, the system redefines customer relationship standards. At the heart of this innovative architecture, the integration of over 6,000 smart meters from the PforR project demonstrates CAMWATER’s commitment to embracing international standards. Prepayment and application management are now part of subscribers’ daily lives, promising total transparency.
Streamlining to serve better
This digital transformation is not limited to lines of code; it is reshaping the company’s internal structure. By optimizing human resources, CAMWATER is reducing the theoretical size of its branches to fewer than fifteen agents, compared to more than twenty-five previously, while simultaneously orchestrating a strategic redeployment of skills across the country. Physical cash registers, a source of bottlenecks, are gradually being phased out in favor of online payment channels.
The course is already set for the coming months: the goal is to equip and empower 75 branches across the country by 2027, consolidating a rapidly expanding network. This commercial phase is just the first step in a larger project. Very soon, CAMWATER’s strategic digitalization plan will be completed with the deployment of a unified professional messaging system, an Electronic Document Management (EDM) system, and an integrated ERP to manage human resources, finances, and inventory with a firm hand.
Behind the digital facade, the urgent need for water supplies.
Yet, amidst the chorus of praise and promising statistics, the reality on the ground sometimes reminds managers that even the most sophisticated application is no substitute for running water. Alongside the celebrations, the voices of users are growing louder, as illustrated by this poignant warning from Fabi Narsco on social media: “Thank you for this innovation. But we haven’t had water for over a year in the SIC Bassa housing complex, in the Jourdain, Nouvelle Route Cité, and Gentil neighborhoods, etc. Please take a look and see for yourselves.”
A heartfelt plea that underscores the immensity of the challenge. CAMWATER’s digital transformation is a celebrated achievement, an undeniable leap forward in transparency and
good governance. But for thousands of Cameroonian households, the true revolution will first and foremost consist of seeing water flow from their taps once again. Dr. Blaise Moussa and his teams now know what remains to be accomplished: to combine the high technology of servers with the simple and vital freshness of water for all.
